In the spirit of our continuing transformation, we are excited to share an enhancement to our current Human API Electronic Health Records (EHR) process.
Beginning Monday, February 22, Human API will have access to new data sources, starting with Epic Gateway, in addition to the patient portal. This provides us with an alternative way to obtain EHRs when the client does not have a patient portal or is unable to connect through their portal. Clients are still encouraged to use the patient portal process, but this gives us another option. In many cases, we are anticipating that we’ll receive records within a few days, but if we are unable to obtain records via the portal or the other data sources within 5 days, we will revert to the traditional APS on Day 6, which is 8 days earlier than we do in our current Human API process.
Human API’s update should be transparent to you and your staff. Clients will continue to receive the Human API email; however, the link will now be valid for 5 days.
These changes are helping to transform the buying experience for you and for clients!