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July 27, 2020
Life Essentials

Prudential’s 2020 Financial Wellness Census

The first months of the COVID-19 pandemic largely wiped out three years of financial gains in the United States, with more than half of Americans reporting their financial health has been compromised. People of color, women, younger generations, and small business owners were among those disproportionately affected, Prudential’s 2020 Financial Wellness Census finds.

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Underwriting & Service

Exciting News: ReleasePoint

Our transition of APS retrieval services from EMSI to ReleasePoint was completed on Tuesday, July 21. Beginning this day, Prudential’s Proactive Case Status (PCS) emails and Web Case Status (WCS) will be connected to ReleasePoint to provide the regular case status updates that you’re accustomed to. Thank you for your patience. Your Prudential New Business team will also have access to the ReleasePoint website and is available to help you with any questions not answered online. As a reminder, please continue to contact your Prudential team for APS retrieval status if the information available in Web Case Status is not sufficient.

eInterview Update

In June of 2019, Prudential introduced an electronic interview (eInterview) questionnaire option for life insurance applicants, as a streamlined digital alternative to the telephone interview. Effective August 17, 2020, PruXpress Worksheet applications will connect exclusively to eInterview for fulfillment of Part B of the application.

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eIssue Now Available on Term Conversion Cases!

Effective July 20, 2020, the majority of Term Conversion policies will be issued via the same eIssue process as New Business policies.

How Does eIssue Work?

  • The policy will be issued on the same day it is approved.
  • An email is sent to the firm case manager when a policy is issued, with a link to a PDF copy via web case status on
  • The PDF policy may be printed for wet signature delivery, or uploaded into your DocuSign account for eSignature.*

*Firm approval required for DocuSign use.

NEW Human API Consumer Guide Available!

Human API is the newest way for Prudential to obtain a client’s medical (APS) records. To make this process easier, a new Consumer Guide is now available!

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Tools & Resources

2020 Life Resource “eBook” Guide

Doing Business with Prudential – Life Business Resource Guide Summer 2020. Find what you need to help you do business quickly and easily in this changing environment.

View the eBook →

Life insurance is issued by The Prudential Insurance Company of America, Pruco Life Insurance Company (except in NY), and Pruco Life Insurance Company of New Jersey (in NY). Variable universal life policies are offered by Pruco Securities, LLC. All are Prudential Financial companies located at 213 Washington Street, Newark, NJ.

This material is being provided for informational or educational purposes only and does not take into account the investment objectives or financial situation of any clients or prospective clients. The information is not intended as investment advice and is not a recommendation about managing or investing clients’ retirement savings. Clients seeking information regarding their particular investment needs should contact a financial professional.

© 2020 Prudential Financial, Inc. and its related entities.
1011225-00005-00  Ed. 05/2020  Exp. 04/01/2022